Are you fluent in Italian and confident in English? Do you possess strong negotiation and communication skills while joining a team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more?

Our new opportunity as a Collection Specialist is made for you then.

🎯 About the Role

Role details

Location: Bucharest

Work model: hybrid working model to be discussed after a period of ~6 months based on performance, in Bucharest

Employment type: Full-time

Contract type: Permanent employment contract

What you will do

Objective of the Role

The job holder independently manages assigned customers under commercial considerations with the aim of minimizing risks and losses, while complying with all internal and external regulations.

Key Tasks

Responsibility for the retail problem loan customer segment from the notice of termination or reminder stage in the case of customers with significant arrears
Negotiation and follow-up of repayment agreements, as well as presenting possible solutions to bridge temporary payment difficulties (e.g., payment arrangements, restructuring, collateralization)
Review and implementation of risk-reducing measures within the granted authority
Termination of contracts and repossession of vehicles, as well as realization of collateral, up to handing over the case to external lawyers or debt collection agencies, while ensuring the objectives of cost minimization and risk reduction
Management and processing of insolvency proceedings

🎯 What We’re Looking For

Must-have requirements

Advanced Italian
Medium English
Professional experience in the automotive and collections sector (1y within the sector OR cumulated experience in collections and automotive)
Strong communication skills, flexibility, negotiation skills, and assertiveness
Team player with a reliable and independent working style
Ability to make decisions based on context and risk analysis
Fast learner

Nice-to-have

Strong knowledge of leasing and financing
Basic knowledge of corporate and insolvency law
Experience in receivables management
Commercial (banking) vocational training; additional qualifications desirable

🎯 What We Offer

Compensation

Competitive salary
Monthly performance bonus
Private medical subscription
EAP program (financial, psychological, personal development)
Relaxing room - chair massage
Fruits day
Bookster membership (library)
Social events (charity)
Benefit platform (meal tickets, transportation, vouchers & discounts, gym membership, and many more)
Referral bonuses (you can reach up to 5000 RON, depending on the campaign)
Eyeglasses discount (> 6 months in the company)
Easter/Christmas incentives (> 3 months in the company)
Fidelity Bonus - for each extra year spent in the company
Seniority bonus after 2/5/10 years in the company
Free access to training courses

Growth and environment

Product knowledge training

Real career growth opportunities within a global brand

A supportive team culture and supportive managers

The chance to represent an international brand known for innovation and quality

An ESG-certified, people-centered and modern work environment

85% of our leaders started where you are

A workplace recognized as:

Employer of the Year - Romanian Business Services Forum & Awards 2026

Most Transformed Workplace - Romanian Business Services Forum & Awards 2025

Global Top 100 Inspiring Workplaces (2nd globally in 2025)

Proud of our awards:

Artificial Intelligence Excellence Award

Generative AI Product of the Year

Brandon Hall HCM Excellence Awards - recognizes talent management, learning, employee development and HR excellence

🎯 Why Join Us

What makes us different

Build your career with a globally recognized leader

Work with products that improve everyday life at home

Join a company where people stay because they grow and develop

Be part of a workplace that values learning, trust, and performance

Collections Specialist with Automotive, Italian and English – Bucharest

About Concentrix Romania