Looking to start or grow your career in the FinTech industry with a client focused on innovation, customer experience, and operational excellence? Join our team as a Customer Care Agent and become the main point of contact for customers while supporting account-related and back-office activities.

This is a great opportunity for someone who is customer-focused, detail-oriented, and motivated to learn. No previous experience is needed — we provide full paid training. You will work from our modern office in Iași, in a professional, dynamic, and people-focused environment

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 85% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

🔧 What you will do

Support customers as their main point of contact

Assist customers professionally and efficiently

Offer support via phone and email

Deliver a positive and solution-oriented experience

Handle operational and administrative tasks

Perform back-office activities related to customer accounts

Support account-related processes and updates

Work in a regulated environment

Follow internal procedures and legal requirements carefully

Ensure communication and documentation are accurate and compliant

✅ What we are looking for

Language skills

Proficiency in Spanish

Advanced English

Key strengths

Strong attention to detail

Good analytical and decision-making skills

Goal-oriented and self-motivated

Problem-solving

Additional advantages

Experience in banking operations, back office, or administrative roles is a plus

Studies in business, finance, economics, or a related field are an advantage

🎁 What we offer

A stable role and career growth

Full-time position

Undetermined contract

Strong career development opportunities in the FinTech industry

Benefits package

Flexible benefits through My Benefit Platform, including meal, gift, and holiday vouchers
• Private medical insurance throughMedicover, gym membership, partner discounts, and Bookster membership
• Professional development courses, language classes, specialized training, and access to online and in-person events
• Referral bonus opportunities of up to 5,000 RON, eyeglasses discount, Easter and Christmas incentives, and Employee Assistance Program

💡 Why join us

No previous experience needed

You’ll receive full paid training from day one

Real career opportunities

Build your future in FinTech

85% of our leaders started in entry-level roles

Great workplace

Join a company recognized as a Best Employer
Work in an ESG-certified, modern, and people-centered environment

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Romania’s law, only applicants who are legally authorized to work in Romania will be considered for this position. 

Customer Agent with Spanish & English, On-site Iasi

About Concentrix Romania