Are you fluent in Italian and confident in English? Do you possess strong negotiation and communication skills while joining a team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more?

Our new opportunity as a Professional Early Collections is made for you then.

🎯 About the Role

Role details

Location: Bucharest

Work model: hybrid working model to be discussed after a period of ~6 months based on performance, in Bucharest

Employment type: Full-time

Contract type: Permanent employment contract

What you will do

Objective of the Role

The owner of the position stewards self-responsible under the business scope of the customers assigned to them. The aim is to minimize risks, failures and losses by considering and respecting all internal and external requirements.

The focus of Retail Collections department is loss mitigation through negotiating with customers to reach a payment arrangement. If payment arrangements are not possible the department is responsible for taking actions that reduces the potential credit loss our client.

Key Tasks

Responsible for retail areas – Negotiate with customer to collect monthly installments from customers facing a problem of high arrears by using available technology while adhering to regulatory requirements.
Use negotiation tools to determine a customer’s reason for delinquency. Provide proactive thinking to assist customer in determining the proper resolution (payment, restructure, voluntary surrender).
Provide restructuring agreements to qualified customers
Provide support to collections third parties (B2B)
Manage of incoming/outcoming calls, emails, letters, faxes and payments allocations.

🎯 What We’re Looking For

Must-have requirements

Advanced Italian
Medium English
Call center experience for a minimum of 6 months (inbound and outbound calls)
Strong communication skills, flexibility, negotiation skills, and assertiveness
Teamwork skills as well as reliability and an independent working style
Ability to make decision based on context and risk analysis
Fast learner

Nice-to-have

Banking or commercial vocational training; additional qualifications are desirable
Basic knowledge of leasing and financing
Good knowledge in the area of conflict management and customer interaction
Initial experience in receivables management or customer service

🎯 What We Offer

Compensation

Competitive salary
Monthly performance bonus
Private medical subscription
EAP program (financial, psychological, personal development)
Relaxing room - chair massage
Fruits day
Bookster membership (library)
Social events (charity)
Benefit platform (meal tickets, transportation, vouchers & discounts, gym membership, and many more)
Referral bonuses (you can reach up to 5000 RON, depending on the campaign)
Eyeglasses discount (> 6 months in the company)
Easter/Christmas incentives (> 3 months in the company)
Fidelity Bonus - for each extra year spent in the company
Seniority bonus after 2/5/10 years in the company
Free access to training courses

Growth and environment

Product knowledge training

Real career growth opportunities within a global brand

A supportive team culture and supportive managers

The chance to represent an international brand known for innovation and quality

An ESG-certified, people-centered and modern work environment

85% of our leaders started where you are

A workplace recognized as:

Employer of the Year - Romanian Business Services Forum & Awards 2026

Most Transformed Workplace - Romanian Business Services Forum & Awards 2025

Global Top 100 Inspiring Workplaces (2nd globally in 2025)

Proud of our awards:

Artificial Intelligence Excellence Award

Generative AI Product of the Year

Brandon Hall HCM Excellence Awards - recognizes talent management, learning, employee development and HR excellence

🎯 Why Join Us

What makes us different

Build your career with a globally recognized leader

Work with products that improve everyday life at home

Join a company where people stay because they grow and develop

Be part of a workplace that values learning, trust, and performance

Professional Early Collections with Italian and English – Bucharest

About Concentrix Romania