Are you fluent in Italian and confident in English? Do you enjoy helping customers, solving problems, and working in a dynamic environment?

Join our team in Iași as a Customer Advisor and become part of a global leader in home appliances.

You will support customers through calls, email, and WhatsApp, provide technical and commercial assistance, and grow your career in a supportive and award-winning workplace.

🎯 About the Role

Role details

Location: Iași
Work model: On-site, from our modern office in Iași
Employment type: Full-time
Contract type: Permanent employment contract

What you will do

Handle inbound and outbound calls, as well as email and WhatsApp interactions
Offer support for home appliance products and warranty extensions
Provide basic technical assistance and troubleshooting using support materials
Create tickets when needed based on the troubleshooting performed
Share commercial information about products and extended warranties
Identify opportunities for upselling complementary products and services

🎯 What We’re Looking For

Must-have requirements

Advanced Italian
Medium English
Strong communication skills – written and verbal
Customer-oriented mindset
Good problem-solving skills
Ability to multitask, with resilience and adaptability
Good digital skills
Ability to support upselling activities

Nice-to-have

Previous customer service experience
Teamwork
Attention to detail
Active listening
Emotional control

🎯 What We Offer

Compensation and benefits

Starting salary: 6,496 RON gross/month
Performance bonus: 598 RON gross/month
Sales incentives / commission

Growth and environment

Product knowledge training
Real career growth opportunities within a global brand
A supportive team culture and supportive managers
The chance to represent an international brand known for innovation and quality
A workplace recognized as:
- Employer of the Year - Romanian Business Services Forum & Awards 2026
- Most Transformed Workplace - Romanian Business Services Forum & Awards 2025
- Global Top 100 Inspiring Workplaces (2nd globally in 2025)
Proud of our awards:
- Artificial Intelligence Excellence Award
- Generative AI Product of the Year
- Brandon Hall HCM Excellence Awards - recognizes talent management, learning, employee development and HR excellence
An ESG-certified, people-centered and modern work environment
85% of our leaders started where you are

🎯 Why Join Us

What makes us different

Build your career with a globally recognized leader
Work with products that improve everyday life at home
Join a company where people stay because they grow and develop
Be part of a workplace that values learning, trust, and performance

Customer Advisor with Italian and English – Iasi, work from office

About Concentrix Romania