Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Senior Customer Service Executive with English - Iasi, on-site, you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As an Senior Customer Service Executive with English - Iasi, on-site,on our team, you will participate in cross functional teams which manage sizeable orders/projects for Business customer

Order Processing
Call handling
Projects
Mobile/CPE
To support a self-managed team theory and sustain a positive work environment that fosters team performance through own work and behaviour
To complete forms/service orders on the appropriate systems to process customer requests and transactions. Pro-actively updating the customer during the life cycle of the order/request
To work on activities/ projects as required by the business, liaising with customer on progress of same
Remote provisioning/service request including CPE
On line resolution
Single point of contact for assigned customers, which will require report generation, ongoing review of service levels with their customers to ensure that all explicit and implied service level commitments are being met. This will be done through regular conference calls, and occasional face to face meetings.
Responsibility to ensure the satisfaction of the customer’s stated and implied needs
Support all elements of a customer delivery, liaising with project managers, and contribute to the management of the customer relationship.
Act in a supervisory capacity if and when required
Work to continuously improve the service that we supply to our clients both from an internal and external perspective – for example, feedback any learning’s from the service we provide to line management, and help identify improvements.
Act as a mentor for other team members either as a direct manager or to support other members that need to develop in areas that you have strengths in
Engage in the bid process representing the CRC
Provide support for all elements of our complex SLA solutions which combines interfacing with relevant parts of eir and third parties.
Contribute positively to the overall team culture and vision
Manage own personal development effectively
To understand the regulatory, fair trading and competition rules sufficiently to be able to comply with them relying on their own knowledge or their ability to recognise when they will need specialist support.
To maximise personal contribution to the team:

- Support other team members in the achievement of their key objectives

Act as a role model and ambassador for the eir values
Promote knowledge sharing on key issues

- Role-model a performance management culture – 100% on time completion of objectives & development plans

Your qualifications

Concentrix is a great match if you:

Are proficient in English
Are proactive, self-motivated, and solution-oriented
Have good PC Skills
Are available to work from our office in Iasi
Have previous experience of minimum 2 years within BPO industry

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

Full-time indefinite contract
Performance bonus
The option to choose from a board range of flexible benefits through MY Benefit Platform
Medical Subscription
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Romania’s law, only applicants who are legally authorized to work in Romania will be considered for this position. 

Senior Customer Service Executive with English - Iasi, on-site

About Concentrix Romania