Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Service Desk Agent with English - Iasi, on-site, you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As an Service Desk Agent with English - Iasi, on-site on our team, you will participate in cross functional teams which manage sizeable orders/projects for Business customer

- Order Processing
- Call handling
- Projects
- Mobile/CPE
- To complete forms/service orders on the appropriate systems to process customer requests and transactions. Pro-actively updating the customer during the life cycle of the order/request
- To work on activities/ projects as required by the business, liaising with customer on progress of same
- Remote provisioning/service request including CPE
- On line resolution
- Single point of contact for assigned customers, which will require report generation, ongoing review of service levels with their customers to ensure that all explicit and implied service level commitments are being met. This will be done through regular conference calls, and occasional face to face meetings.
- Support all elements of a customer delivery, liaising with project managers, and contribute to the management of the customer relationship.
- Provide support for all elements of our complex SLA solutions which combines interfacing with relevant parts of eir and third parties.
- Contribute positively to the overall team culture and vision
- Manage own personal development effectively
- To understand the regulatory, fair trading and competition rules sufficiently. To maximise personal contribution to the team:
- Support other team members in the achievement of their key objectives

Your qualifications

Concentrix is a great match if you:

Are proficient in English
Are proactive, self-motivated, and solution-oriented
Have good PC Skills
Are available to work from our office in Iasi
Have previous experience of minimum 1 year within BPO industry

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

Full-time indefinite contract
Performance bonus
The option to choose from a board range of flexible benefits through MY Benefit Platform
Medical Subscription
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Romania’s law, only applicants who are legally authorized to work in Romania will be considered for this position. 

Service Desk Agent with English - Iasi, on-site

About Concentrix Romania