Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We are looking for a Customer & Technical Support Specialist to provide end-to-end customer, technical, and after-sales support within a blended support model. The role combines first-line customer assistance, advanced technical troubleshooting, and RMA administration, ensuring timely case resolution and professional customer communication.

The ideal candidate will manage customer cases from first contact to closure, perform diagnostics and technical investigations, support warranty and return processes, coordinate with internal stakeholders, and contribute to knowledge sharing and continuous improvement.

Key responsibilities include:

Handling customer requests via phone, email, and CRM systems
Performing basic and advanced technical troubleshooting
Managing incidents, escalations, and case ownership
Processing RMA requests, warranty checks, and logistics coordination
Maintaining accurate documentation and SLA compliance
Supporting internal teams with technical findings and case updates
Ensuring GDPR and data protection compliance

Requirements:

Experience in customer support, technical support, or service desk roles
Strong troubleshooting and analytical skills
Excellent communication skills
Experience with CRM tools, ideally Salesforce
Ability to work in a structured, fast-paced environment
English proficiency

🎁 What we offer

A stable role and career growth

Attractive salary
Full-time position
Undetermined contract

Benefits package

Flexible benefits through My Benefit Platform, including meal, gift, and holiday vouchers
• Private medical insurance through Medicover, gym membership, partner discounts, and Bookster membership
• Professional development courses, language classes, specialized training, and access to online and in-person events
• Referral bonus opportunities of up to 5,000 RON, eyeglasses discount, Easter and Christmas incentives, and Employee Assistance Program

Experince the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Romania’s law, only applicants who are legally authorized to work in Romania will be considered for this position.

Technical Support Specialist with German and English - Remote

About Concentrix Romania